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Terms & Conditions for Pinnacle VA Services will be given with every quotation.

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When submitting a booking request please be aware this is not a guaranteed booking please wait for a confirmation by email or phone.

 

Payment Terms

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  • The minimum charge for work undertaken is 5 hours per month.

  • A deposit of 50% may be requested before work is commenced for new clients.

  • Payments can be made by bank transfer, if you need to pay via other means then please advise Pinnacle VA Services on your first consultation call.

  • Please note that paying via other means may incur extra charges which will be shown on your invoice.

  • Ad hoc work payments will be invoiced on completion of the work at the end of each month and payment is due 7 days from the date of invoice.

  • Retainer payments are invoiced the last day of each month ahead for the following month.

  • Payment is due 7 days from the date of invoice.

  • Unused retainer hours cannot be carried over.

  • Any additional costs incurred for example, postage, courier, telephone charges, will be shown on the invoice or invoiced separately to the client as ‘Additional Expenses’.

  • Overdue invoices - all outstanding monies will incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

  • In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.

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